Business telephony, per user and managed by you
Call from your business number on your desk phone or with the app on your mobile or computer. You set up queues, menus, opening hours and voicemail yourself in the customer portal. You pay per user per month and order online.
- Desk phone or app, two devices per user
- Manage everything yourself in mijnwiwo.nl
- Zakelijk: unlimited calling in the Netherlands (fair use)
From €6.95 per user per month, excl. VAT
What you get
Desk phone or app
Each user gets a desk phone or a softphone app on their mobile or computer, two devices at the same time. We configure Yealink and Gigaset desk phones automatically.
Queues and ring groups
Let callers wait in a queue for the first available colleague, or have a group of phones ring together.
Menus and opening hours
A menu sends callers to the right place. With opening hours, your own recorded messages and hold music you decide what callers hear, also outside office hours.
Voicemail, also to email
Voicemail messages can also arrive as audio files in your inbox.
Forwarding and simultaneous ringing
Forward calls to another number or have your mobile ring along, so you can be reached on the go.
Call plan
The call plan shows where each number leads, so you can see at a glance how callers reach you.
Block list and call history
Block unwanted callers and look back at who called and when.
Managed by you in mijnwiwo.nl
You manage numbers, phones, menus and recordings yourself in the customer portal, with users and permissions for your team. WIWO support only looks in if you allow it.
Plans and pricing
You pay per user per month. Prices come straight from our shop and exclude VAT.
WIWO Telefonie Basis
€6.95per user per month
excl. VAT, plus €1.45 per number per month
- Pay per minute: landline €0.019, mobile €0.075
- Option: unlimited calling in the Netherlands, €10 per user per month (fair use)
- Desk phone or app, two devices per user
- Queues, ring groups and menus
- Opening hours, your own recordings and hold music
- Voicemail, also to email
- Forwarding and ringing along on your mobile
- Block list, call history and call plan
- Managed by you in mijnwiwo.nl
With unlimited calling (fair use)
WIWO Telefonie Zakelijk
€16.95per user per month
excl. VAT, plus €1.45 per number per month
- Unlimited calls to landlines and mobiles in the Netherlands (fair use)
- Keep your number for free
- Desk phone or app, two devices per user
- Queues, ring groups and menus
- Opening hours, your own recordings and hold music
- Voicemail, also to email
- Forwarding and ringing along on your mobile
- Block list, call history and call plan
- Managed by you in mijnwiwo.nl
You choose the number of users when you order. Questions, or would you like advice first?
Call charges
Amounts per minute, excluding VAT and billed per second. The connection fee applies to each outgoing paid call.
| Outgoing calls | Basis | Zakelijk |
|---|---|---|
| Landlines in the Netherlands | €0.019 /min | Unlimited (fair use) |
| Mobiles in the Netherlands | €0.075 /min | Unlimited (fair use) |
| 0800 numbers | Free | Free |
| 084, 087 and other service numbers | €0.05 /min | €0.05 /min |
| Connection fee per paid call | €0.03 | €0.03 |
| Incoming calls | Basis | Zakelijk |
|---|---|---|
| On a Dutch number | Free | Free |
| On a Dutch 0800 number | €0.15 /min | €0.15 /min |
| On an international number | €0.03 /min | €0.03 /min |
| On an international toll-free number | €0.15 /min | €0.15 /min |
- Calls to 0800 numbers are free. 084, 087 and other service numbers cost €0.05 per minute.
- Premium-rate numbers (090x) cannot be reached.
- Calling abroad is not possible (yet).
- Unlimited calling is subject to fair use, see below.
Numbers and options
A phone number costs €1.45 per number per month. After ordering you request a number in the portal or port your existing number; we take care of it with you. International numbers, including toll-free numbers in other countries, are available on request.
Unlimited calling in the Netherlands (fair use)
With Basis, choose it when you order
€10 per user per month
Call recording
With every plan, choose it when you order. Set per number, queue or phone, 90-day retention by default
€4.50 per user per month
Phone numbers
With every plan, on request, we arrange it after you order
€1.45 per number per month
International numbers
With every plan, on request, we arrange it after you order. Incoming €0.03 per minute
€4.95 per number per monthplus €9.95 one-off
International toll-free numbers
With every plan, on request, we arrange it after you order. Incoming €0.15 per minute
€19.95 per number per monthplus €29.95 one-off
All amounts exclude VAT. If you record calls, let callers know yourself, for example with a recorded message. That is your responsibility.
Good to know
Calling 112
Calling 112 always works, even if your telephony has been suspended. The emergency control room does not automatically see where you are: always state your address yourself when making an emergency call. The same applies when you call with the app from another location.
Fair use for unlimited calling
Unlimited calling is subject to fair use: an average of 1,000 minutes per user per month, calculated across your whole account. If you are well above that for three months in a row, we will first get in touch and look for a suitable plan together. If that does not work out, we charge the minutes above the limit at the standard per-minute rate. Unlimited calling is not intended for call centres and telemarketing, autodialers, resale, SIM boxes or 090x numbers.
Availability
We do not (yet) offer an SLA for telephony: as long as the platform is not set up redundantly, we do not guarantee an availability percentage.
The full terms are in Part G of our terms and conditions.
How it works
Choose your plan
Order Basis or Zakelijk and choose how many users you need. You can change that number yourself in the portal later.
Sort out your number
Request a number in the portal or port your existing number. We take care of it with you.
Desk phone or app
Plug in a Yealink or Gigaset desk phone, which we configure automatically, or install the app on your mobile or computer.
Set up how callers reach you
Set up queues, menus, opening hours and voicemail. The call plan shows whether everything is right.
Frequently asked questions
What does it cost?
You pay per user per month, plus per phone number. With Basis you pay for your call minutes, billed per second. With Zakelijk you call landlines and mobiles in the Netherlands without limits (fair use). The current amounts are listed with the plans above and come straight from our shop. All prices exclude VAT.
Can I keep my number?
Yes. After ordering you start the port of your existing number in the portal and we take care of it with you. With Zakelijk, keeping your number is free. Only cancel your subscription with your old provider once the port is complete.
Can I call abroad?
Not yet. Calling international numbers is not possible at the moment. Premium-rate numbers (090x) cannot be reached either. You can, however, get an international number on request so customers abroad can call you.
Does 112 work?
Calling 112 always works, even if your telephony has been suspended. The emergency control room does not automatically see where you are: always state your address yourself when making an emergency call. The same applies when you call with the app from another location.
What does unlimited calling (fair use) mean?
Unlimited calling is subject to fair use: an average of 1,000 minutes per user per month, calculated across your whole account. If you are well above that for three months in a row, we will first get in touch and look for a suitable plan together. If that does not work out, we charge the minutes above the limit at the standard per-minute rate. Unlimited calling is not intended for call centres and telemarketing, autodialers, resale, SIM boxes or 090x numbers.
Which phones can I use?
We configure Yealink and Gigaset desk phones automatically. You can also call with the softphone app on your mobile or computer. Each user can use two devices at the same time, for example a desk phone and the app.
Can I record calls?
Yes, with the Call recording option. You choose per number, queue or phone what gets recorded, with your own retention period (90 days by default). Let callers know that you record, for example with a recorded message. That is your responsibility.
Can I add users later?
Yes. You choose the number of users when you order and can change it yourself in the portal later.
Is there an SLA for telephony?
We do not (yet) offer an SLA for telephony: as long as the platform is not set up redundantly, we do not guarantee an availability percentage.
Goes well with
Want to talk through your situation?
Call or email us. You will speak directly with someone who thinks along and knows how our systems work.